Defining Desktop Analytics Categories Per Group

In a single organization, different business groups or lines of business may have different uses for the same applications. To enable these groups to define different categories per group, the Real-Time Designer Desktop Analytics Categories Per Group feature enables the user to assign a non-default category to one or more teams.

To set a new assignment of category per group:

1.

In the Real-Time Designer, navigate to Administration tab > Desktop Process Monitor > Display Names.

2.

In the left pane, select an application or application page.

3.

In the Display Name definition screen, go to the Default Category section.

4.

To override the default category with a different category for a specific group(s) of users, click the plus icon in the window.

5.

In the Select Team/s window, select the group or groups from the list by selecting the relevant check box.

6.

Click Apply to add the group(s) to the category panel. The new group(s) will be added as "Uncategorized".

7.

To modify the new category, click the category list and select a different category.

8.

You may apply the same category per group definition to any page or application by selecting the page or application from the left pane.

9.

When you have completed defining the pages and applications for the category per group, click Apply Changes to save the new definition to the server.

10.

To remove existing group category definitions, select the check box of the relevant definition and click the trash icon in the window.

11.

In the confirmation message, click Yes to confirm the deletion.